Estimated Shipping Transit Times:
Standard Shipping: 3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days
International Express: UPS 3-5 Business Days
If you plan to use your own shipping company, please provide us with all relevant shipping information.
This will include your freight company, address, phone number, contact person if available, email address, and any and all other required information in order to schedule your shipment properly.
We strive to ship all orders received within 48 hours from the time of receipt.
- Back orders are shipped per your instructions.
- All orders are shipped F.O.B. Huntington Beach, CA.
- Orders are shipped via your chosen shipping method.
- The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.
*Again, please allow 48 hours for us to process your order.
Customs and Brokerage Fees:
Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees vary, and you should contact your country’s customs department to confirm what additional fees you will need to pay to claim your shipment. Because these fees vary, XR Brands will not calculate or include these fees in your total. The receiver will be responsible for any of these fees and charges.
XR BRANDS RETURN POLICY
All returned merchandise must be accompanied by an approved Return Merchandise Authorization (RMA) number. Please contact your XR Brands representative to request the RMA.
Unauthorized returns may be returned to customer at customer’s expense, or subject to additional restocking fees and freight to be paid by customer.
Defective Merchandise may be returnable with prior authorization only within 6 months of invoice date. Defective product, properly noted damaged product and returns that are the result of a XR Brands error may be returned at XR’s expense and for a full credit, subject to the other provisions of this policy.
Defective Packaging: XR will provide replacement boxes as needed to the customer when available.
Merchandise: Non-defective returns will incur a 25% restocking fee. Returns for credit must be in resalable condition which will be determined upon receipt.
The following conditions will not be considered for return:
– Used products
– Special or custom products made to customer specifications
– Products returned in altered or damaged packaging.
– Issuance of RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
Damages or Shortages: Customer must notify XR Brands of any damages in transit or shortages within five (5) business days of receipt, or XR will hold no obligation to process credit or arrange for product replacement.
Products Shipped in Error by XR Brands: Customer must notify XR Brands of any shipping errors or disputes within five (5) business days of receipt. Products shipped in error by XR Brands are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.